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Cisco Service Contracts Service Contract
Part #: CON-SNT-MARS20R | SKU: CIS50799

Cisco Service Contracts Service Contract

Part Details: Cisco SMARTnet - 1 Year - Service - 8 x 5 Next Business Day - Maintenance - Parts - Electronic and Physical

Additional Information

Accessory Model Member Yes
Manufacturer Cisco
Model Name Service Contracts

General Information

  • Product Type: Service
  • Brand Name: Cisco
  • Manufacturer: Cisco Systems, Inc
  • Service Name: SMARTnet

Service Information

  • Service Main Type: Maintenance
  • Service Sub Type: Electronic and Physical
  • Service Characteristic: Parts
  • Service Response Time: (Next Business Day)
  • Product Supported:
    • Cisco Security MARS 20R
    • Cisco Security MARS 20R
  • Service Availability: 8 x 5
  • Service Description: 8x5 Next Business Day
  • Service Details:
    • Cisco Support:
    • Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.
    • Cisco TAC:
    • Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.
    • Advance Hardware Replacement:
    • Advance replacement parts, with or without a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time).
    • Cisco Support:
    • Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.
    • Cisco TAC:
    • Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.
    • Advance Hardware Replacement:
    • Advance replacement parts, with or without a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time).
  • Service Duration: 1 Year
  • Provided Support:
    • Web Support
    • Email Support
    • Phone Support
    • Software Update
    • Software Support
    • New Releases Update
    • Web Knowledge Base Access
Extended Details

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