Software support includes Maintenance, minor, and major updates
for your licensed feature set. Downloading new maintenance updates,
patches, or updates of Cisco IOS Software can speed the time to
problem resolution and enhance and extend the useful life of your
Cisco devices. A knowledge base, technical resources, and software
support to address your needs and provide rapid problem
resolution.
Cisco TAC:
Cisco TAC engineers are among the best in the industry.
Expertly trained engineering teams are ready to respond to your
specific hardware or Cisco system software problems via theWeb,
e-mail, or telephone.
Advance Hardware Replacement:
Advance replacement parts, with or without a field engineer,
are delivered within 4 hours of determining that part replacement
is required.
Cisco Support:
Software support includes Maintenance, minor, and major updates
for your licensed feature set. Downloading new maintenance updates,
patches, or updates of Cisco IOS Software can speed the time to
problem resolution and enhance and extend the useful life of your
Cisco devices. A knowledge base, technical resources, and software
support to address your needs and provide rapid problem
resolution.
Cisco TAC:
Cisco TAC engineers are among the best in the industry.
Expertly trained engineering teams are ready to respond to your
specific hardware or Cisco system software problems via theWeb,
e-mail, or telephone.
Advance Hardware Replacement:
Advance replacement parts, with or without a field engineer,
are delivered within 4 hours of determining that part replacement
is required.
Service Duration: 1 Year
Service Location: On-site
Provided Support:
New Releases Update
Software Update
Web Knowledge Base Access
Software Support
Web Support
Email Support
Phone Support
Region Availability:
Service is available only if your distance from a parts depot
or authorized Cisco service location is within.
100 driving miles in the United States
120 driving kilometers in Europe and Canada
75 driving kilometers in Australia, New Zealand, and select
countries in Latin America and Asia