With JTAC support, you have unlimited access to JTAC engineers
by phone and online 24x7x365. As a single point of contact for all
your support needs, our JTAC engineers have extensive experience in
supporting large-scale networks and help you diagnose system
problems, provide solutions and workarounds where necessary. To
ensure that we respond as quickly as possible, automatic escalation
alerts to senior management are triggered on all priority
issues.
Software Releases:
Juniper Networks will provide Customer with access to all new
Software Releases Customer has licensed when they are made
available for general public release.
Online Support:
The Customer Support Center (CSC) is a critical part of Juniper
Networks customer service and support strategy and was recently
ranked among the world's best in online support. The CSC provides a
worldwide 24x7x365 support channel to enable our customers and
partners to quickly and efficiently support their investment in
Juniper Networks hardware and software wherever and whenever they
chose to log in.
Next-Day:
Next business day is defined as 12 hours a day, 5 days a week
delivery of advance Hardware replacements. "Next-day delivery"
means that Juniper Networks will deliver advance replacements for
defective Hardware on the next business day for replacement
requests placed by 3:00 p.m. (local JTAC time), Monday through
Friday, except Juniper Networks' holidays. For countries where
Juniper Networks does not have an in-country depot and next
business day delivery is unavailable, Juniper will ship the
replacement part within 24 hours of the RMA origination. Actual
delivery will be subject to local customs and importation
restrictions and transportation delays.
JTAC Access:
With JTAC support, you have unlimited access to JTAC engineers
by phone and online 24x7x365. As a single point of contact for all
your support needs, our JTAC engineers have extensive experience in
supporting large-scale networks and help you diagnose system
problems, provide solutions and workarounds where necessary. To
ensure that we respond as quickly as possible, automatic escalation
alerts to senior management are triggered on all priority
issues.
Software Releases:
Juniper Networks will provide Customer with access to all new
Software Releases Customer has licensed when they are made
available for general public release.
Online Support:
The Customer Support Center (CSC) is a critical part of Juniper
Networks customer service and support strategy and was recently
ranked among the world's best in online support. The CSC provides a
worldwide 24x7x365 support channel to enable our customers and
partners to quickly and efficiently support their investment in
Juniper Networks hardware and software wherever and whenever they
chose to log in.
Next-Day:
Next business day is defined as 12 hours a day, 5 days a week
delivery of advance Hardware replacements. "Next-day delivery"
means that Juniper Networks will deliver advance replacements for
defective Hardware on the next business day for replacement
requests placed by 3:00 p.m. (local JTAC time), Monday through
Friday, except Juniper Networks' holidays. For countries where
Juniper Networks does not have an in-country depot and next
business day delivery is unavailable, Juniper will ship the
replacement part within 24 hours of the RMA origination. Actual
delivery will be subject to local customs and importation
restrictions and transportation delays.