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Juniper Networks J-Care Data Networking
Part #: SVC-COR-NSM-A500 | SKU: JUN61218

Juniper J-Care services combines traditional support with the power of automation and personalised service.

Juniper Networks J-Care Data Networking

Part Details: J-Care, Core Support NSM-A500 500 additional device license

Additional Information

Manufacturer Juniper Networks
Model Name J-Care

General Information

  • Product Type: Service
  • Brand Name: Juniper
  • Manufacturer: Juniper Networks, Inc
  • Service Name: J-Care Core

Service Information

  • Service Main Type: Technical
  • Service Sub Type: Electronic
  • Product Supported:
    • nsm-A500 500 Additional Device License
    • nsm-A500 500 Additional Device License
  • Service Availability: 24 x 7
  • Service Description: 24x7
  • Service Details:
    • JTAC Access:
    • With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
    • Software Releases:
    • Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.
    • Online Support:
    • The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
    • JTAC Access:
    • With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
    • Software Releases:
    • Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.
    • Online Support:
    • The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
  • Service Duration: 1 Year
  • Provided Support:
    • Software Update
    • Phone Support
    • Remote Diagnosis
Extended Details

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