Service Response Time: (Next Business Day) -
Hardware Replacement
Product Supported:
CTP1012
CTP1012
Service Availability:
12 x 5 Replacement
24 x 7 Technical Support
Service Description: 12x5
Service Details:
This annual contract provides customers with 12X5 next business
day parts delivery, 24X7 technical support, software updates and
upgrades, and access to Customer Support Center Web services. ND
support is subject to availability in some countries in the EMEA,
APAC and LATAM region and needs advanced approval. Please provide
detailed configuration and site locations to confirm availability
of Service. (Where Next Day Delivery in not available, service will
be Next Day SHIPMENT.)
This annual contract provides customers with 12X5 next business
day parts delivery, 24X7 technical support, software updates and
upgrades, and access to Customer Support Center Web services. ND
support is subject to availability in some countries in the EMEA,
APAC and LATAM region and needs advanced approval. Please provide
detailed configuration and site locations to confirm availability
of Service. (Where Next Day Delivery in not available, service will
be Next Day SHIPMENT.)