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Juniper Support Service Contract
Part #: SVC-ND-ISG2000 | SKU: JUN118226

Juniper has options that are tiered based on how much support is needed.

Juniper Support Service Contract

Part Details: Juniper J-Care - 1 Year - Service - 12 x 5 - On-site - Maintenance - Electronic and Physical

Additional Information

Accessory Model Member Yes
Manufacturer Juniper Networks
Model Name Support

General Information

Service Information

  • Service Main Type: Maintenance
  • Service Sub Type: Electronic and Physical
  • Service Response Time: (Next Business Day) - Hardware Replacement
  • Product Supported:
    • ISG2000
    • ISG2000
  • Service Availability:
    • 12 x 5 Replacement
    • 24 x 7 Technical Support
  • Service Description: 12x5
  • Service Details:
    • This annual contract provides customers with 12X5 next business day parts delivery, 24X7 technical support, software updates and upgrades, and access to Customer Support Center Web services. ND support is subject to availability in some countries in the EMEA, APAC and LATAM region and needs advanced approval. Please provide detailed configuration and site locations to confirm availability of Service. (Where Next Day Delivery in not available, service will be Next Day SHIPMENT.)
    • This annual contract provides customers with 12X5 next business day parts delivery, 24X7 technical support, software updates and upgrades, and access to Customer Support Center Web services. ND support is subject to availability in some countries in the EMEA, APAC and LATAM region and needs advanced approval. Please provide detailed configuration and site locations to confirm availability of Service. (Where Next Day Delivery in not available, service will be Next Day SHIPMENT.)
  • Service Duration: 1 Year
  • Service Location: On-site
  • Provided Support:
    • Technical Support
    • New Releases Update
    • Web Knowledge Base Access
Extended Details

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