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NETGEAR Data Networking
Part #: PMB0334NA | SKU: NET167186

NETGEAR Data Networking

Part Details: Netgear ProSupport - 3 Year - Service - 24 x 7 Next Business Day - Maintenance - Electronic and Physical

Additional Information

Manufacturer NETGEAR
Model Name Parts

General Information

  • Product Type: Service
  • Brand Name: Netgear
  • Manufacturer: Netgear, Inc
  • Service Name: ProSupport

Service Information

  • Service Main Type: Maintenance
  • Service Sub Type: Electronic and Physical
  • Service Response Time: (Next Business Day)
  • Product Supported:
    • NETGEAR Category 4 Product(s):
    • GSM7352S
    • NETGEAR Category 4 Product(s):
    • GSM7352S
  • Service Availability: 24 x 7
  • Service Description: 24x7 Next Business Day
  • Service Details:
    • ProSupport OnCall 24x7:
    • NETGEAR's OnCall 24x7 contract provides unlimited phone and email technical support for your networking product. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration and trouble shooting support. Specifically, the OnCall 24x7 covers the following:
    • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
    • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
    • Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
    • Escalation management with Plan of Action (POA)
    • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
    • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
    • ProSupport OnCall 24x7:
    • NETGEAR's OnCall 24x7 contract provides unlimited phone and email technical support for your networking product. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration and trouble shooting support. Specifically, the OnCall 24x7 covers the following:
    • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
    • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
    • Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
    • Escalation management with Plan of Action (POA)
    • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
    • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
  • Service Duration: 3 Year
  • Provided Support:
    • Technical Support
    • Remote Diagnosis
    • Troubleshooting
    • New Releases Update
Extended Details

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