NETGEAR's OnCall 24x7 contract provides unlimited phone and
email technical support for your networking product. The customer
receives an exclusive toll-free priority phone line access to our
technical experts for advanced configuration and trouble shooting
support. Specifically, the OnCall 24x7 covers the following:
24x7 Technical Support, allowing you access to our Global
Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a
year
24x7 Remote Diagnostics performed by our technical experts who
access real-time configuration parameters, hardware and software
revision levels, and port statistics for prompt resolution of
technical issues
Express hardware replacement for arrival within next business
day (NBD). This service ensures that you will receive the
replacement hardware promptly in the unlikely event the product
under coverage is down due to a hardware issue
Escalation management with Plan of Action (POA)
Online services entitling you to privileged information and
services such as personalized support cases, online problem
escalation, known problem reports, release notes, troubleshooting
guides, and software maintenance releases
Software Maintenance Releases Notification, a service that
automatically sends you an email notification upon the availability
of maintenance and patch releases, as well as enhancements
ProSupport OnCall 24x7:
NETGEAR's OnCall 24x7 contract provides unlimited phone and
email technical support for your networking product. The customer
receives an exclusive toll-free priority phone line access to our
technical experts for advanced configuration and trouble shooting
support. Specifically, the OnCall 24x7 covers the following:
24x7 Technical Support, allowing you access to our Global
Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a
year
24x7 Remote Diagnostics performed by our technical experts who
access real-time configuration parameters, hardware and software
revision levels, and port statistics for prompt resolution of
technical issues
Express hardware replacement for arrival within next business
day (NBD). This service ensures that you will receive the
replacement hardware promptly in the unlikely event the product
under coverage is down due to a hardware issue
Escalation management with Plan of Action (POA)
Online services entitling you to privileged information and
services such as personalized support cases, online problem
escalation, known problem reports, release notes, troubleshooting
guides, and software maintenance releases
Software Maintenance Releases Notification, a service that
automatically sends you an email notification upon the availability
of maintenance and patch releases, as well as enhancements