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NETGEAR Data Networking
Part #: PMB0354-10000S | SKU: NET167430

NETGEAR Data Networking

Part Details: Netgear ProSUPPORT OnCall 24x7 Tech Support - 5 Year - Service - 24 x 7 Next Business Day - Technical - Electronic and Physical
MSRP: $1,332.28 Price: $1,047.47

Additional Information

Manufacturer NETGEAR
Model Name Parts

General Information

  • Product Type: Service
  • Brand Name: Netgear
  • Manufacturer: Netgear, Inc
  • Service Name: ProSupport OnCall

Service Information

  • Service Main Type: Replacement
  • Service Sub Type: Electronic and Physical
  • Service Response Time: (Next Business Day) - Replacement
  • Product Supported:
    • Netgear Category 4 Products
    • Netgear Category 4 Products
  • Service Availability:
    • 24 x 7 Phone Support
    • 24 x 7 Remote Diagnostic
  • Service Description: 24x7 Next Business Day
  • Service Details:
    • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
    • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
    • Express hardware replacement for arrival within next business day (NBD)
    • This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
    • Escalation management with Plan of Action (POA)
    • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
    • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
    • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
    • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
    • Express hardware replacement for arrival within next business day (NBD)
    • This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
    • Escalation management with Plan of Action (POA)
    • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
    • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
  • Service Duration: 5 Year
  • Provided Support:
    • Phone Support
    • Remote Diagnosis
    • E-mail Notification
    • Replacement
    • Email Support
Extended Details

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