Repair Material Authorization (RMA) Triage & Support Services for Mobile Computers & Tablets - 1 Year - Includes: Access to Portal to permit RMA tracking, online support case tracking, online break/fix statistical reporting and visibility, pre/post repair inspection, management of OEM contract repair, device re-staging or settings reloading as required.
Spare Pool Management & Advanced Exchange Services Renewal for Mobile Computers & Tablets - 1 Year - Includes: Centralized storage of spares - Re-staging of device with software and settings - out of box ready to go device - advanced exchange of equipment - Repair request visibility and reporting via Portal
TrueSupport Standard Plan for Scanners - 1 Year Includes: Device Staging Kitting & Provisioning, Hardware and Software Help Desk Support, RMA Triage, OEM Service Contract mgmt.
TrueSupport Basic Renewal Plan for Mobile Computers & Tablets ? 1 Year - Includes: Hardware Help Desk Support - RMA Triage - OEM Service contract mgmt.
TrueSupport Standard Plan for Printers 1 Year Includes: Device Staging Kitting & Provisioning, Hardware and Software Help Desk Support, RMA Triage, OEM Service Contract mgmt.
TrueSupport Premium Renewal Plan for Mobile Computers & Tablets Year - Includes: Device Staging Kitting & Provisioning, Hardware and Software Help Desk Support, RMA Triage, OEM Service Contract mgmt., MDM Administration Services, SOTI MDM License Included
Spare Pool Management & Advanced Exchange Services Renewal for Scanners - 1 Year - Includes: Centralized storage of spares - Re-staging of device with software and settings - out of box ready to go device - advanced exchange of equipment - Repair request visibility and reporting via Portal