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Computer Instruments, Inc. is a seasoned innovator in the development of self-service IVR, CTI, Messaging, and Vertical Applications, offering VXML 2.1 compliant application development and an all-in-one integrated service creation environment for developing and managing innovative and dynamic voice applications. Designing business applications for over 25 years, Computer Instruments has established a reputation for pioneering self-service, automated telephony solutions.

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  1. Computer Instruments e-IVR Absentee Notification

    Since attendance rates are a consideration in their funding, schools are embracing innovative, cost-effective ways of communicating with parents to boost attendance. Parent awareness is critical in this regard. Limited staff and resources require labor-free and cost effective measures. e-IVR Absentee Notification is an automated, self-service application that will either place calls or send email messages (the parent's choice) to the parents of absentee students. Phone numbers or email addresses are designated by the parent (residence or workplace, etc.). Proactively, parents can call into the system or visit the school's Web site to check on the attendance of their children. e-IVR Absentee Notification sometimes what you don't know really can hurt you. When made aware (when they know their kids are skipping school) parents can help keep them there. As always, self-service, efficiency and convenience are at the core of all our applications.
  2. Computer Instruments e-IVR Appointment Reminder

    The e-IVR Appointment Reminder is an automated notification application designed to deliver appointment information by phone, email or SMS text message. This virtually labor-free, cost effective application will "jog the memory" of patients who might have forgotten a scheduled appointment, giving them the option to confirm or reschedule. In addition, this flexible application can be used to deliver pre-test/procedure or pre-surgical instructions, special directives, or practically any type of message desired. Scripts can be customized for virtually any purpose.
  3. Computer Instruments e-IVR Community Notification

    e-IVR Community Notification is an automated outbound notification solution. Spread your message by telephone, email, or fax. The broadcasts draw from school-supplied phone, email, or fax lists. Multiple lists and multiple messages make possible a vast range of uses (ranging from emergencies or school-closings, to upcoming events, etc.). The call recipient can be given the option to transfer to staff during available hours. Incomplete calls can be logged for reporting and retried later. This type of notification allows the school to blast information to parents, teachers, staff and employees outside, as well as during, normal school hours. In the case of an overnight weather event or emergency, the system could be initiated remotely, hours before staff would typically be on-site.
  4. Computer Instruments e-IVR Court Inquiry

    Public convenience and overhead cost-control are critical in government. e-IVR Court Inquiry is a self-service application that allows citation holders to dial-in for the date and time of a court appearance. By simply touch-toning the citation ticket number, a caller can access all the pertinent information for a court case (case number, appearance location/date/time, payment due, as well as other information pertaining to the case). The optional pay-by-phone application provides convenience for the public and speedy fine payment for the municipality. With e-IVR Court Inquiry the verdict's in. The decision goes to cost effective public convenience. As always, self-service, efficiency and convenience are at the core of all our applications.
  5. Computer Instruments e-IVR Enterprise

    Customer convenience and overhead cost-control are critical concerns for the Financial Industry. e-IVR Enterprise provides automated, 24/7 self-service via a bundle of IVR and CTI applications. e-IVR incorporates the latest IVR, CTI, Messaging and Fax technology. Callers can be read virtually un-limited information on banking services, loan rates, career opportunities, etc. from the e-IVR Audio Bulletin Board. Customers can access their account status using the e-IVR Data Locator feature. Written information and applications, etc. can be automatically faxed to a caller by e-IVR Fax on Demand. The e-IVR Enterprise bundle can be configured for Financial IVR applications as well as customized to the Financial Institution's specifications. A number of Call Center Applications are also available. When it comes to time saving, cost effective, golden Customer Service, e-IVR Enterprise is money in the bank. As always, self-service, efficiency and convenience are at the core of all our applications.
  6. Computer Instruments e-IVR Homework Hotline

    e-IVR Homework Hotline makes it possible for students (and parents) to dial-in, enter a Class ID, hear their recorded assignments and, optionally, leave a message for the teacher (e-IVR Unified Messaging required). The system may also be set up to place an out-call to students (and parents) and play a recording with the days homework assignments. For email notification, teachers can launch email messages (containing the recorded assignment as an attachment) to a distribution list. Furthermore, students/parents have the option of accessing homework assignments via the Internet, with Homework Hotline positioned on a Web site. Administration is simple. Teachers call in to the system (on-site or remotely) to record and update their assignments, or use the handy online Web interface. Either way, it's a quick and easy process for teachers to keep their assignments up to date and accessible.
  7. Computer Instruments e-IVR Lab Results

    Patient convenience and overhead cost control are critical in today's health care industry. e-IVR Lab Results is a self-service application that allows a patient to retrieve results from a lab test (or treatment) 24/7 from any touchtone phone. Security is ensured by prompting the caller for their doctor-issued test/lab code. Information provided to the caller may be a recorded message or information retrieved and spoken text-to-speech from a local or Microsoft SQL ODBC compliant database. The system can be configured to route callers to assigned extensions (in the case of sensitive test results) where they can be consulted in a more personal manner. As always, self-service, efficiency and convenience are at the core of all our applications.
  8. Computer Instruments e-IVR Meter Re-Read Request

    Customer convenience and overhead cost-control are critical concerns for the Utility Industry. e-IVR Utility Meter Re-Read is an automated self-service application that allows a Utility Customer access, by touchtone phone, to the results of a requested Meter Re-Read. The Customer can call at their convenience, any time (24/7), to hear the findings of the Re-Read and of any adjustments made to their bill. When it comes to anxious customers who hate to wait, e-IVR Utility Meter Re-Read fills the bill. As always, self-service, efficiency and convenience are at the core of all our applications.
  9. Computer Instruments e-IVR Prescription Refill

    e-IVR Prescription Refill isn"t only for refill service. It can announce pharmacy hours and locations, as well as other information. The caller can transfer directly to the pharmacy staff and physicians can dial-in and leave refill authorizations or messages.
  10. Computer Instruments e-IVR Ticket Citation

    Public convenience and overhead cost-control are critical in government. e-IVR Ticket Citation is a convenient self-service application designed to automate the delivery of Citation information in a violator-friendly and cost effective manner. Self-Service phone access gives violators a quick and easy way to check a ticket's fine amount and the payment due date. The caller simply enters the Citation number. Ticket information is available (24/7) on the caller's own schedule. The optional pay-by-phone application provides convenience for the public and speedy fine payment for the municipality. e-IVR Ticket Citation won't make paying the ticket any more fun, but it might reduce the aggravation of dealing with it. As always, self-service, efficiency and convenience are at the core of all our applications.

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