Public convenience and overhead cost-control are critical in government. e-IVR Court Inquiry is a self-service application that allows citation holders to dial-in for the date and time of a court appearance. By simply touch-toning the citation ticket number, a caller can access all the pertinent information for a court case (case number, appearance location/date/time, payment due, as well as other information pertaining to the case). The optional pay-by-phone application provides convenience for the public and speedy fine payment for the municipality. With e-IVR Court Inquiry the verdict's in. The decision goes to cost effective public convenience. As always, self-service, efficiency and convenience are at the core of all our applications.