Public convenience and overhead cost-control are critical in government. e-IVR Ticket Citation is a convenient self-service application designed to automate the delivery of Citation information in a violator-friendly and cost effective manner. Self-Service phone access gives violators a quick and easy way to check a ticket's fine amount and the payment due date. The caller simply enters the Citation number. Ticket information is available (24/7) on the caller's own schedule. The optional pay-by-phone application provides convenience for the public and speedy fine payment for the municipality. e-IVR Ticket Citation won't make paying the ticket any more fun, but it might reduce the aggravation of dealing with it. As always, self-service, efficiency and convenience are at the core of all our applications.