Customer convenience and overhead cost-control are critical concerns for the Utility Industry. e-IVR Utility Meter Re-Read is an automated self-service application that allows a Utility Customer access, by touchtone phone, to the results of a requested Meter Re-Read. The Customer can call at their convenience, any time (24/7), to hear the findings of the Re-Read and of any adjustments made to their bill. When it comes to anxious customers who hate to wait, e-IVR Utility Meter Re-Read fills the bill. As always, self-service, efficiency and convenience are at the core of all our applications.