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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer AIDC | Adtran |
| Model Name | ACES 1 Year |
General Information
- Product Type: Service
- Brand Name: Adtran
- Manufacturer: Adtran
- Service Name: ACES
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Physical
- Service Response Time:
- (Next Business Day) - Replacement
- 30 Minute - Telephone Support
- Product Supported:
- DSU IV
- DSU IQ
- DSU TDM
- ISU 128
- ISU 2x64
- T1 ESF CSU ACE
- TSU LT
- Express L768
- Express 5110
- TSU ESP
- Netvanta 2100
- TA 600R
- DSU IV
- DSU IQ
- DSU TDM
- ISU 128
- ISU 2x64
- T1 ESF CSU ACE
- TSU LT
- Express L768
- Express 5110
- TSU ESP
- Netvanta 2100
- TA 600R
- Service Availability: 8 x 5
- Service Description: 8x5
- Service Details:
- 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)
- On-site ADTRAN representative during the Next Business Day (NBD) upon verification of hardware failure or problem
- On-site replacement unit during the Next Business Day (NBD)upon verification of hardware failure or problem
- Excludes holidays
- 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)
- On-site ADTRAN representative during the Next Business Day (NBD) upon verification of hardware failure or problem
- On-site replacement unit during the Next Business Day (NBD)upon verification of hardware failure or problem
- Excludes holidays
- Service Duration: 1 Year
- Service Location: On-site
- Provided Support: Phone Support
