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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer AIDC | Adtran |
| Model Name | NetVanta 3458 |
General Information
- Product Type: Service
- Brand Name: Adtran
- Manufacturer: Adtran
- Service Name: ACES
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Physical
- Service Response Time:
- 4 Hour - Replacement
- 30 Minute - Telephone Support
- Product Supported:
- NetVanta 1224STR W/ VPN
- NetVanta 1224STR W/ VPN
- Service Availability: 24 x 7
- Service Description: 24x7x4
- Service Details:
- 30-minute telephone response from time of customer call (any time, any day of the year)
- On-site ADTRAN representative within 4 hours any time, any day of the year upon verification of hardware failure or problem
- On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failure
- 30-minute telephone response from time of customer call (any time, any day of the year)
- On-site ADTRAN representative within 4 hours any time, any day of the year upon verification of hardware failure or problem
- On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failure
- Service Duration: 1 Year
- Service Location: On-site
- Provided Support: Phone Support
