1100AMAPPLM5T1

Product Type: Service
Brand Name: Adtran
Manufacturer: Adtran
Service Name: ACES Support Program

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Additional Information

Service Main Type: Replacement
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labor
Service Response Time:
- 4 Hour - Parts Replacement
- 30 Minute - Technical Support SLA
Product Supported:
- Adtran NetVanta UC 420e Server :1700851G1
- Adtran NetVanta UC 420e Server :1700851G1
Service Availability:
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
Service Description: 24x7x4 Hour
Service Details:
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
Service Duration: 1 Year
Service Location: On-site
Provided Support:
- Emergency Consulting
- Technical Support
- New Releases Update
- Configuration
- Parts Replacement
- Software Upgrade

Extended Details