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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer | No |
| Model Name (controls H1 via model_sku) (EXCLUDE category suffix!) (NetSuite Model Name) | ACES 1 Year |
| Product Condition | No |
General Information
- Product Type: Service
- Brand Name: Adtran
- Manufacturer: Adtran
- Service Name: ACES Support Program
Service Information
- Service Main Type: Replacement
- Service Sub Type: Electronic and Physical
- Service Characteristic: Parts
- Service Response Time:
- 4 Hour - Parts Replacement
- 30 Minute - Technical Support SLA
- Product Supported:
- Adtran ATLAS 550 Integrated Access Device :1200305E2
- Adtran ATLAS 550 Integrated Access Device :1200305E2
- Service Availability:
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
- Service Description: 24x7x4 Hour
- Service Details:
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
- Service Duration: 1 Year
- Provided Support:
- Emergency Consulting
- Technical Support
- New Releases Update
- Configuration
- Parts Replacement
- Software Upgrade
