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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer AIDC | APC |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: APC
- Manufacturer: American Power Conversion Corp
- Service Name: Advantage Prime Service Plan
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Physical
- Product Supported: InfraStruXure InRow RC Chilled Water
- Service Details:
- Corrective Maintenance:
- As part of our Preventative Maintenance Service, APC will pro actively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process
- Logistics Coordination:
- APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish
- System Cleaning:
- Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware
- On site Troubleshooting:
- While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken
- Functional Verification:
- During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start
- Comprehensive Escalation and Corrective Actions Process:
- In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices
- Proactive Monitoring:
- By utilizing customer-specific and global trending techniques, remote monitoring professionals can pro actively identify and anticipate physical infrastructure threats before they occur
- Free Firmware Upgrades:
- Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. At APC, there are no hidden costs
- All Preventive Maintenance contracts include free firmware upgrades
- Written Summary Report:
- APC project managers will provide you with written reports to keep you informed of the progress of your project
- Consumables Replacement:
- From air filters and fuses to fans and capacitors, APC will replace all parts on the system that expire as a result of normal wear and tear
- Corrective Maintenance:
- As part of our Preventative Maintenance Service, APC will pro actively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process
- Logistics Coordination:
- APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish
- System Cleaning:
- Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware
- On site Troubleshooting:
- While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken
- Functional Verification:
- During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start
- Comprehensive Escalation and Corrective Actions Process:
- In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices
- Proactive Monitoring:
- By utilizing customer-specific and global trending techniques, remote monitoring professionals can pro actively identify and anticipate physical infrastructure threats before they occur
- Free Firmware Upgrades:
- Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. At APC, there are no hidden costs
- All Preventive Maintenance contracts include free firmware upgrades
- Written Summary Report:
- APC project managers will provide you with written reports to keep you informed of the progress of your project
- Consumables Replacement:
- From air filters and fuses to fans and capacitors, APC will replace all parts on the system that expire as a result of normal wear and tear
- Service Duration: 1 Year
- Service Location: On-site
- Provided Support:
- Preventive Maintenance
- Parts Replacement
