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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer AIDC | APC |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: APC
- Manufacturer: American Power Conversion Corp
- Service Name: Advantage Ultra Service Plan
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Physical
- Product Supported: InfraStruXure InRow RC Chilled Water
- Service Availability: 8 x 5
- Service Description: 8x5
- Service Details:
- Labor and Travel Expenses Included:
- Travel and labor expenses are included in most service contracts
- Please see the statement of work for the service specifics
- Corrective Maintenance:
- As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process
- Logistics Coordination:
- APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish
- On site Troubleshooting
- While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken
- Functional Verification:
- During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start
- Comprehensive Escalation and Corrective Actions Process:
- In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices
- Proactive Monitoring:
- By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur
- Free Firmware Upgrades:
- Part of maintaining your system is ensuring the unit is operating with the most recent firmware version
- At APC, there are no hidden costs. All Preventive Maintenance contracts include free firmware upgrades
- Parts Included:
- Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics
- Labor and Travel Expenses Included:
- Travel and labor expenses are included in most service contracts
- Please see the statement of work for the service specifics
- Corrective Maintenance:
- As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process
- Logistics Coordination:
- APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish
- On site Troubleshooting
- While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken
- Functional Verification:
- During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start
- Comprehensive Escalation and Corrective Actions Process:
- In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices
- Proactive Monitoring:
- By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur
- Free Firmware Upgrades:
- Part of maintaining your system is ensuring the unit is operating with the most recent firmware version
- At APC, there are no hidden costs. All Preventive Maintenance contracts include free firmware upgrades
- Parts Included:
- Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics
- Service Duration: 1 Year
- Service Location: On-site
- Provided Support:
- Preventive Maintenance
- Troubleshooting
