On-site installation of AudioCodes IP Phones (20 to 40 phones per day) - Zone 3 - On-site physical installation of AudioCodes IP Phones (20-40 per day) in these countries: Argentina, Brazil, Brunei, Chile, China, Colombia, Dominican Republic, Greece, Israel, Jordan, Kenya, Mexico, Peru, Russian Federation, Spain, Taiwan, United States, Zimbabwe
M1K ESBC or SBA remote professional services bundle including project coordination, planning and design (up to 5 hours), implementation and configuration during business hours, and one cutover event into production. - Professional Services bundle for deploying AudioCodes product, including Project Coordination, Planning and Design consulting service, Implementation service, including configuration, and basic verification, Cutover support into production for a single event.
Enhanced Managed Service for medium-scale products, includes: 24x7 Remote Monitoring and Alert Notification, Basic Monthly Reporting, MACD (2hrs), Backup/Restore. Does not include deployment services (see remote professional services bundles). Note: ACTS24x7, MS-TRIAGE, and HW replacement (MGSP or AHR) must be ordered separately
One-time Integration and setup per device, required for AudioCodes Managed Service for AudioCodes products, including secure connection to service, notification and escalation process, and incident management.