Software support includes maintenance, minor and major updates
for your licensed feature set
Web knowledge base access includes a substantial database of
product information and a robust set of technical and analytical
tools that help facilitate knowledge transfer to your internal
staff
The Cisco TAC has a sophisticated call routing system that
quickly routes you to the correct technology personnel for expert
assistance and faster resolution
Advance replacement parts, with a field engineer, are delivered
the next business day between 9 a.m. and 5 p.m. (provided the
request is received before 3 p.m. local depot time)*
* Holidays observed by Cisco are excluded. Cutoff times can
vary by region
Note: Domestic resellers purchasing for International locations
will be subject to an additional fee
Software support includes maintenance, minor and major updates
for your licensed feature set
Web knowledge base access includes a substantial database of
product information and a robust set of technical and analytical
tools that help facilitate knowledge transfer to your internal
staff
The Cisco TAC has a sophisticated call routing system that
quickly routes you to the correct technology personnel for expert
assistance and faster resolution
Advance replacement parts, with a field engineer, are delivered
the next business day between 9 a.m. and 5 p.m. (provided the
request is received before 3 p.m. local depot time)*
* Holidays observed by Cisco are excluded. Cutoff times can
vary by region
Note: Domestic resellers purchasing for International locations
will be subject to an additional fee