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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer | Cisco |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: Cisco
- Manufacturer: Cisco Systems, Inc
- Service Name: SMARTnet
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Physical
- Service Characteristic: Parts & Labor
- Service Response Time: (Next Business Day)
- Product Supported:
- SMS-1000
- SMS-1000
- Service Availability: 8 x 5
- Service Description: 8x5
- Service Details:
- Software support includes maintenance, minor and major updates for your licensed feature set
- Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts, with a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)*
- Domestic resellers purchasing for International locations will be subject to an additional fee
- *Holidays observed by Cisco are excluded. Cutoff times can vary by region
- Software support includes maintenance, minor and major updates for your licensed feature set
- Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts, with a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)*
- Domestic resellers purchasing for International locations will be subject to an additional fee
- *Holidays observed by Cisco are excluded. Cutoff times can vary by region
- Service Location: On-site
- Provided Support:
- New Releases Update
- Web Knowledge Base Access
- Phone Support
- Email Support
