Software support includes maintenance, minor and major updates
for your licensed feature set
Web knowledge base access includes a substantial database of
product information and a robust set of technical and analytical
tools that help facilitate knowledge transfer to your internal
staff
The Cisco TAC has a sophisticated call routing system that
quickly routes you to the correct technology personnel for expert
assistance and faster resolution
Advance replacement parts, with a field engineer, are delivered
within 4 hours of determining that part replacement is
required
Software support includes maintenance, minor and major updates
for your licensed feature set
Web knowledge base access includes a substantial database of
product information and a robust set of technical and analytical
tools that help facilitate knowledge transfer to your internal
staff
The Cisco TAC has a sophisticated call routing system that
quickly routes you to the correct technology personnel for expert
assistance and faster resolution
Advance replacement parts, with a field engineer, are delivered
within 4 hours of determining that part replacement is
required
Service Location: On-site
Provided Support:
New Releases Update
Web Knowledge Base Access
Phone Support
Email Support
Region Availability:
Service is available only if your distance from a parts depot
or authorized Cisco service location is within:
100 driving miles in the United States
120 driving kilometers in Europe and Canada
75 driving kilometers in Australia, New Zealand, and select
countries in Latin America and Asia
Note: Domestic resellers purchasing for International locations
will be subject to an additional fee