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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer | Cisco |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: Cisco
- Manufacturer: Cisco Systems, Inc
- Service Name: SMARTnet
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Physical
- Service Characteristic: Parts & Labor
- Service Response Time: 4 Hour
- Product Supported:
- Cisco Catalyst 6509 Chassis
- Cisco Catalyst 6509 Chassis
- Service Availability: 24 x 7
- Service Description: 24x7x4
- Service Details:
- Software support includes maintenance, minor and major updates for your licensed feature set
- Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required
- Software support includes maintenance, minor and major updates for your licensed feature set
- Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required
- Service Duration: 1 Year
- Service Location: On-site
- Provided Support:
- New Releases Update
- Web Knowledge Base Access
- Phone Support
- Email Support
- Region Availability:
- Service is available only if your distance from a parts depot or authorized Cisco service location is within:
- 100 driving miles in the United States
- 120 driving kilometers in Europe and Canada
- 75 driving kilometers in Australia, New Zealand, and select countries in Latin America and Asia
- Domestic resellers purchasing for International locations will be subject to an additional fee
