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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer | Cisco |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: Cisco
- Manufacturer: Cisco Systems, Inc
- Service Name: SMARTnet
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Electronic and Physical
- Service Characteristic: Parts & Labor
- Service Response Time: 2 Hour
- Product Supported:
- Cisco ASA 5505 Firewall Edition Bundle
- Cisco ASA 5505 Firewall Edition Bundle
- Service Availability: 24 x 7
- Service Description: 24x7x2 Hour
- Service Details:
- Cisco Support:
- Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.
- Cisco TAC:
- Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.
- Advance Hardware Replacement:
- Advance replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required (24 hours a day, 7 days a week).
- Cisco Support:
- Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.
- Cisco TAC:
- Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.
- Advance Hardware Replacement:
- Advance replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required (24 hours a day, 7 days a week).
- Service Duration: 1 Year
- Service Location: On-site
- Provided Support:
- Phone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- Software Support
- Software Update
- New Releases Update
- Region Availability: Service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States, Canada, Australia, New Zealand, and select countries in Europe, South America, and Asia.
