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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer AIDC | Cisco |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: Cisco
- Manufacturer: Cisco Systems, Inc
- Service Name: SMARTnet - Extended Service
Service Information
- Service Main Type: Replacement
- Service Sub Type: Electronic and Physical
- Service Characteristic: Parts
- Service Response Time: (Next Business Day) - Parts Replacement
- Product Supported:
- Cisco CGR2010 Security Bundle with SEC license PAK: CGR-2010-SEC/K9
- Cisco CGR2010 Security Bundle with SEC license PAK: CGR-2010-SEC/K9
- Service Availability:
- 8 x 5 Parts Replacement
- 24 x 7 Phone Support
- Service Description: 8x5 Next Business Day
- Service Details:
- Where next business day delivery is available an advance replacement will ship to arrive the next business day provided that Cisco determination of hardware failure has been made before 3 pm. Depot time, if customer makes a request after 3 pm, Cisco will ship the Advance Replacement the next business day
- Where next business day delivery is available an advance replacement will ship to arrive the next business day provided that Cisco determination of hardware failure has been made before 3 pm. Depot time, if customer makes a request after 3 pm, Cisco will ship the Advance Replacement the next business day
- Service Duration: 1 Year
- Provided Support:
- Parts Replacement
- Phone Support
- Software Update
- Software Upgrade
- Web Knowledge Base Access
- Software Maintenance
