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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer | Cisco |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: Cisco
- Manufacturer: Cisco Systems, Inc
- Service Name: SMARTnet
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Electronic and Physical
- Service Characteristic: Parts
- Service Response Time: (Next Business Day)
- Product Supported: Cisco WS-C2960-24PC-L,WS-C2960-24PC-L-RF
- Service Availability:
- 8 x 5 Parts & Labor
- 8 x 5 Phone Support
- 8 x 5 Web Knowledge Base Access
- 8 x 5 New Releases Update
- 8 x 5 Replacement
- 8 x 5 Web Support
- 8 x 5 Email Support
- 8 x 5 Software Support
- Service Description: 8x5 Next Business Day
- Service Details:
- SMARTnet 8x5xNext Business Day:
- Where Next Business Day delivery is available an Advance Replacement will shop to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 pm Depot Time
- If customer makes a request after 3:00 pm Depot Time Cisco will ship the Advance Replacement the next Business Day
- Where Next Business Day delivery is not available, same day shipping will be provided
- Under same day shipping, Advance Replacement will ship from the serving depot location that same Business Day, provided that Cisco's determination of Hardware fail has been made before 3:00 pm Depot Time
- Determinations that occur after 3:00 pm Depot time will be shipped the following Business Day
- SMARTnet 8x5xNext Business Day:
- Where Next Business Day delivery is available an Advance Replacement will shop to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 pm Depot Time
- If customer makes a request after 3:00 pm Depot Time Cisco will ship the Advance Replacement the next Business Day
- Where Next Business Day delivery is not available, same day shipping will be provided
- Under same day shipping, Advance Replacement will ship from the serving depot location that same Business Day, provided that Cisco's determination of Hardware fail has been made before 3:00 pm Depot Time
- Determinations that occur after 3:00 pm Depot time will be shipped the following Business Day
- Service Duration: 1 Year
- Service Location: Carry-in
- Provided Support:
- Phone Support
- Web Knowledge Base Access
- New Releases Update
- Email Support
- Web Support
- Software Support
- Software Update
