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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer AIDC | Cisco |
| Model Name | Parts |
General Information
- Product Type: Service
- Brand Name: Cisco
- Manufacturer: Cisco Systems, Inc
- Service Name: SMARTnet
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Electronic and Physical
- Service Characteristic: Parts & Labor
- Service Response Time: (Next Business Day) - Parts Replacement
- Product Supported:
- Cisco UCS C220 M3 SFF dual-4-core/3.3 GHz, 64 GB RAM, 8x300 GB 15K : UCUCS-EZ-C220M3S
- Cisco UCS C220 M3 SFF dual-4-core/3.3 GHz, 64 GB RAM, 8x300 GB 15K : UCUCS-EZ-C220M3S
- Service Availability:
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Phone Support
- 8 x 5 Parts Replacement
- Service Description: 8x5 Next Business Day
- Service Details:
- SMARTnet Onsite 8x5xNext Business Day:<br />
- Next-business-day Remedial Hardware Maintenance, together with parts, labor and materials, by 5:00 p.m. Depot Time provided Cisco's determination that onsite Service is required has been made before 3:00 p.m. Depot Time the prior day (otherwise, second Business Day will be provided for calls placed after 3:00 p.m. Depot Time). Where Next Business Day delivery of the parts is not available, same day shipping will be provided. Cisco will provide onsite support upon arrival of the parts
- SMARTnet Onsite 8x5xNext Business Day:<br />
- Next-business-day Remedial Hardware Maintenance, together with parts, labor and materials, by 5:00 p.m. Depot Time provided Cisco's determination that onsite Service is required has been made before 3:00 p.m. Depot Time the prior day (otherwise, second Business Day will be provided for calls placed after 3:00 p.m. Depot Time). Where Next Business Day delivery of the parts is not available, same day shipping will be provided. Cisco will provide onsite support upon arrival of the parts
- Service Duration: 1 Year
- Service Location: On-site
- Provided Support:
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
- Software Upgrade
- Software Update
- Phone Support
- Diagnosis
- Web Knowledge Base Access
