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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer | Cisco |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: Cisco
- Manufacturer: Cisco Systems, Inc
- Service Name: SMARTnet
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Electronic and Physical
- Service Characteristic: Parts
- Service Response Time: (Next Business Day)
- Product Supported:
- 10/100 POE ports Compact Switch
- 10/100 POE ports Compact Switch
- Service Availability:
- 8 x 5
- 24 x 7
- Service Description: 8x5 Next Business Day
- Service Details:
- Cisco Expertise and Resources:
- Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC
- Anytime access to the extensive Cisco.com online knowledge base, resources, and tools
- Next-business-day advance hardware replacement
- Ongoing operating system software updates and upgrades
- Proactive diagnostics and real-time alerts on select devices with Smart Call Home
- Network Experts at Cisco:
- <p>When a network problem is affecting business-critical systems, you want fast access to technology experts with experience in diagnosing the toughest problems. Cisco SMARTnet Service connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a broad range of Cisco foundational and advanced technologies. The Cisco TAC is available 24 hours a day, 365 days a year around the world, with support available in local languages.
- Embedded Diagnostics:
- With the Smart Call Home feature of the Cisco SMARTnet Service, you get proactive, detailed diagnostics and real-time alerts on core network devices to help you identify and resolve issues even more quickly, conserving valuable staff time and improving network availability.
- OS Updates and Upgrades:
- Protect your investment and extend the life of your network with anytime, online access to the latest operating system software updates and upgrades. Rather than purchase OS software upgrades individually, a support contract saves you time and money by covering the cost of updates, bug fixes, and upgrades for your licensed feature set.
- Cisco Expertise and Resources:
- Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC
- Anytime access to the extensive Cisco.com online knowledge base, resources, and tools
- Next-business-day advance hardware replacement
- Ongoing operating system software updates and upgrades
- Proactive diagnostics and real-time alerts on select devices with Smart Call Home
- Network Experts at Cisco:
- <p>When a network problem is affecting business-critical systems, you want fast access to technology experts with experience in diagnosing the toughest problems. Cisco SMARTnet Service connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a broad range of Cisco foundational and advanced technologies. The Cisco TAC is available 24 hours a day, 365 days a year around the world, with support available in local languages.
- Embedded Diagnostics:
- With the Smart Call Home feature of the Cisco SMARTnet Service, you get proactive, detailed diagnostics and real-time alerts on core network devices to help you identify and resolve issues even more quickly, conserving valuable staff time and improving network availability.
- OS Updates and Upgrades:
- Protect your investment and extend the life of your network with anytime, online access to the latest operating system software updates and upgrades. Rather than purchase OS software upgrades individually, a support contract saves you time and money by covering the cost of updates, bug fixes, and upgrades for your licensed feature set.
- Service Duration: 1 Year
- Service Location: On-site
- Provided Support:
- Technical Support
- Web Support
- Software Support
- Software Update
- Phone Support
