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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer AIDC | Cisco |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: Cisco
- Manufacturer: Cisco Systems, Inc
- Service Name: SMARTnet
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Electronic and Physical
- Service Characteristic: Parts
- Service Response Time: (Next Business Day) - Part Replacement
- Product Supported: Cisco Catalyst 2960-SF 48 FE, PoE 740W, 4 x SFP, LAN Base: WS-C2960S-F48FPS-L
- Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 8 x 5 Parts Only
- Service Description: 8x5 Next Business Day
- Service Details:
- SMARTnet 8x5xNext Business Day:<br />
- Where Next Business Day delivery is available, an Advance Replacement will ship to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 p.m. Depot Time. If Customer make a request after 3:00 p.m. Depot Time, Cisco will ship the Advance Replacement the next Business Day.
- SMARTnet 8x5xNext Business Day:<br />
- Where Next Business Day delivery is available, an Advance Replacement will ship to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 p.m. Depot Time. If Customer make a request after 3:00 p.m. Depot Time, Cisco will ship the Advance Replacement the next Business Day.
- Service Duration: 1 Year
- Provided Support:
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
- Software Update
- Software Upgrade
- Diagnosis
- Phone Support
- Web Knowledge Base Access
