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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer | Cisco |
| Model Name | Service Contracts |
General Information
- Product Type: Service
- Brand Name: Cisco
- Manufacturer: Cisco Systems, Inc
- Service Name: SMARTnet
Service Information
- Service Main Type: Maintenance
- Service Characteristic: Parts
- Service Response Time: 4 Hour
- Product Supported:
- Cisco Unified Communications 500 Series for Small Business
- Cisco Unified Communications 500 Series for Small Business
- Service Availability: 24 x 7
- Service Description: 24x7x4 Hour
- Service Details:
- Cisco Support:
- Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.
- Cisco TAC:
- Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.
- Advance Hardware Replacement:
- Advance replacement parts, with or without a field engineer, are delivered within 4 hours of determining that part replacement is required.
- Cisco Support:
- Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution.
- Cisco TAC:
- Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via the Web, e-mail, or telephone.
- Advance Hardware Replacement:
- Advance replacement parts, with or without a field engineer, are delivered within 4 hours of determining that part replacement is required.
- Service Duration: 1 Year
- Provided Support:
- Web Support
- Phone Support
- Email Support
- Software Update
- Software Support
- New Releases Update
- Web Knowledge Base Access
