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Additional Information
| Manufacturer | NETGEAR |
|---|---|
| Model Name | Parts |
General Information
- Product Type: Service
- Brand Name: Netgear
- Manufacturer: Netgear, Inc
- Service Name: ProSupport OnCall
Service Information
- Service Main Type: Replacement
- Service Sub Type: Electronic and Physical
- Service Response Time: (Next Business Day) - Replacement
- Product Supported:
- Netgear Category 3 Products
- Netgear Category 3 Products
- Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Remote Diagnostic
- Service Description: 24x7 Next Business Day
- Service Details:
- 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
- Express hardware replacement for arrival within next business day (NBD)
- This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
- Escalation management with Plan of Action (POA)
- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
- Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
- 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
- Express hardware replacement for arrival within next business day (NBD)
- This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
- Escalation management with Plan of Action (POA)
- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
- Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
- Service Duration: 1 Year
- Provided Support:
- Phone Support
- Remote Diagnosis
- E-mail Notification
- Replacement
- Email Support
