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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer | Polycom |
| Model Name | EagleEye Camera Series |
General Information
- Product Type: Service
- Brand Name: Polycom
- Manufacturer: Polycom, Inc
- Service Name: Premier
Service Information
- Service Main Type: Technical
- Service Sub Type: Electronic and Physical
- Service Characteristic: Parts
- Service Response Time: (Next Business Day) - Parts Replacement
- Product Supported: Polycom Digital Signage Tetmplate Editor
- Service Details:
- You have your own in-house conferencing technical experts available to cover your conferencing usage.
- Many connection challenges can be addressed by your technical staff. There is not a same-day need for problem resolution (no need for 24x7 support).
- Once Polycom's technical phone support diagnoses a problem, receiving the replacement part the next business day works well for you.
- Utilization of conferencing tools could be improved and broadened.
- You have your own in-house conferencing technical experts available to cover your conferencing usage.
- Many connection challenges can be addressed by your technical staff. There is not a same-day need for problem resolution (no need for 24x7 support).
- Once Polycom's technical phone support diagnoses a problem, receiving the replacement part the next business day works well for you.
- Utilization of conferencing tools could be improved and broadened.
- Service Duration: 1 Year
- Provided Support:
- Phone Support
- Software Update
- Software Upgrade
- Parts Replacement
- Escalation Support
- Web Knowledge Base Access
